Health care workers face more violence on the job than any other public sector worker, including police and correctional officers. Despite a widely-implemented provincial violence prevention curriculum, injury rates over the past several years have remained stable and even risen in high-risk areas, including emergency rooms, mental health centres and residential care homes. To find out why, researchers are launching an evaluation of BC’s violence prevention education to better understand the challenges of applying classroom learning to the real world.
“Violence prevention education is the main intervention tool we arm our staff with, but it has been difficult to evaluate its effectiveness to see if it’s making a difference,” says Provost. As part of the project, she is conducting individual interviews with emergency room staff in three BC health authorities—Vancouver Coastal Health, Fraser Health and Island Health. Her team will also conduct focus groups with acute care leaders, Joint Occupational Health Committee members, and violence prevention educators.
“We need to learn more about the context and conditions that influence how well employees can implement what they’ve learned,” says Provost.
Provost, with supervisors Dr. Chris McLeod and Dr. Maura MacPhee, along with Dr. Michael Daniels, will conduct what’s called a ‘realist’ evaluation. Lesser known in Canada, the realist approach to evaluation is widely used in the UK for health and social policies and programs.
The evaluation will look at what conditions or circumstances (such as the physical design of a space, organizational policies, team culture, and physical and mental state) that might impact how well an employee is able to apply the skills learned in a violence prevention class. For example, if an employee has time to assess and observe patients and feels supported by a team who “has their back”, they may be more able to remember the training, manage their own emotions and attempt the de-escalation strategies they were taught.
“As a nurse and health systems researcher, it is very exciting to be using innovative realist approaches to dig deeper, to go beyond what traditional research methods can tell us about the effectiveness of the violence education.”
Provost notes that workplace violence is chronically underreported—often only about 20 to 30 per cent of incidents come to light.
“It’s hard to track if education is making a difference, just by looking at statistics. So we want to get a more meaningful picture.” Provost says her 32 years of experience as a nurse and health leader inspired her to undertake this research to help improve the workplace for health care workers.
“Everybody has the same goal of reducing workplace violence," says MacPhee. "We want to be able to give all health care stakeholders concrete information that will enable them to continue building and improving their violence prevention strategy.”
Win-win for everyone
Dr. McLeod was keen to help Provost when she approached him with the project idea. He says finding effective prevention strategies will benefit everyone from patients to administrators. “This issue continues to be a major concern and it is a priority in collective bargaining agreements. It also has a huge impact on employee health and human resource planning. We know that individuals who are injured due to workplace violence are far less likely to return to work and more likely to leave the health profession.”
"The amount of physical abuse health care workers experience on a daily basis is staggering. And a lot of it just goes unreported because it’s seen as just a part of the job," says McLeod. "But it has a huge impact on mental health, job performance and employee retention.”
Provost notes that the impact goes beyond just the health care worker. “Each time there is a violent episode in a health care setting it affects patient care, it usually requires a team response which means focus is pulled from the other patients in the area. It also impacts everyone—all the patients and staff—who witness the incident.”
Provost will visit a total of nine sites across the province and interview over 50 frontline ER workers. Feedback collected from interviews and focus groups will be reported this fall. Learn more about this violence prevention study.